Frequently Asked Questions

What are your delivery costs?
For ease of purchasing, I have included the cost of p&p into the overall price of each item. I also offer a self-collect option. You can select this at the checkout.
What are the delivery times?
If your items are in stock, you should allow 3-5 days from the point your order is received (please allow a little longer at weekends). However, exact times will vary according to the time of year and where you live. Many prints are made to order, therefore please allow 7-10 working days. Items are dispatched via Royal Mail (first class and second class). If you require something super speedy, please add a note at the checkout, or email me sales@vickishortt.com before placing the order and I'll see if I can help!
Do you offer discounts?
For any orders over £60, an automatic discount of 10% will be applied. For orders over £150, an automatic discount of 25% will be applied at the checkout. From time to time I may run offers and will advertise specific discount codes that can be used at the checkout.
Do you offer gift wrapping?
All my items come beautfilly gift-wrapped as standard.
What will my item(s) be packaged in?
In order to keep waste to a minimum, I will reuse boxes and packaging materials that I have carefully stored to use for this purpose. While the outer packaging has been repurposed, your items will be lovingly wrapped in tissue or old maps and a mixture of new and repurposed ribbon, twine or raffia. And at Christmas, there may be a little festive foliage from my garden to make your parcel look even more special ... rosemary, yew, eucalyptus, lavender ...
Can you send directly to the recipient?
Yes, just detail the delivery address when placing your order. You can complete the 'message' box, or email me if you would like me to include a special message with the item(s) you have ordered.
What about returns?
If you happen to be unhappy with your item(s), please drop me an email to discuss. I obviously want to ensure that you are happy with your purchases and will try my best to resolve the issue. If you post the unwanted, undamaged and unused item(s) back to me, and they arrive in said condition, I will issue a refund within 14 days.
What do I do if I receive a damaged parcel?
My items are all made to a high standard and nothing leaves me without a quality check first. I am particular not to sell/make items that I would not be happy to purchase myself. With regard to damage during delivery, let's hope this doesn't happen ... but if it does, please email me within 24 hours of receiving the damaged parcel.