Refund and Returns Policy
At Vicki Shortt, we want you to be delighted with your purchase. However, if for any reason you are not entirely satisfied with your order, we are here to help.
Our website address: www.vickishortt.com
Damaged or Defective Items
In the unlikely event that your item arrives damaged or defective, please email us within 7 days of receiving your order, including photographs of the damage where possible. We will arrange a replacement or refund, depending on the situation.
Returns and Refunds
If you are not satisfied with your purchase, we will work with you to resolve the issue. Please contact us via email at: hello@vickishortt.com ] as soon as you receive the item(s) and would like to return it/them.
You may return any unused and undamaged item(s) for a full refund within 14 days of receiving your order. Returned items must be in the same condition as when you received them, and, if possible, in the original packaging. If the original packaging was damaged in transit, please ensure the item is carefully and securely repackaged to avoid damage during the return.
Please note:
- We will issue a full refund for returned items, provided they meet the return criteria.
- Refunds will be processed within a few business days once the returned item(s) are received and inspected.
- Once processed, the refund may take several days to appear in your bank account, depending on your payment provider.
To initiate a return, please follow these steps:
- Email us at: hello@vickishortt.com to inform us of your intention to return the item(s).
- Carefully package the item(s) and send them back to us within 14 days of receipt.
Delivery Costs for Returns
You will be responsible for covering the delivery costs associated with returning the item(s).
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Contact Us
If you have any questions or need assistance with returning your item(s), please do not hesitate to contact us at hello@vickishortt.com.
We appreciate your understanding and look forward to making things right for you.
Thank you for shopping with us.
